Hi, Tausha424. We appreciate you visiting us here in the community. That's interesting that your account did not get shut off by the correct date. We normally make sure we confirm this date, so that we're on the same page as you. Since that didn't happen, we can pull up your account and look into this. To start, please send me a PM with your first and last name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.