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Comcast Technician

Jano2636
New Poster

Comcast Technician

Have you ever had a technician start to follow you to your bedroom? Want to see your condiminium's laundry room, or go in your building's utility closet after being told he couldn't go in without being admitted by the complex maintenance man? Turn your tv on by button instead of the remote? Refuse to leave when you told him everything was all-set and he could go? Stand there watching tv with you for a few minutes? This guy wouldnt leave after my service was fixed even when I asked him to. To me, saying to someone they "can go now because you're all set" is the polite way of telling them to leave. This guy wanted to look in my front hall closet, saying he wanted to know something about the cord, to which I said ok but then he started to move and touch my stuff without asking but did say he hoped I didn't mind. I've had technicians out to my house before, but this was the very first time I've ever been scared inside my own home. 

Again
Expert

Re: Comcast Technician

@Jano2636 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Jano2636
New Poster

Re: Comcast Technician

Thank you for your response and help. I've never run into anything like this before, and am real bothered by it.  I will say that right before I found this forum, I posted a message on "Tom", giving the details of what happened.

Again
Expert

Re: Comcast Technician


@Jano2636 wrote:

Thank you for your response and help. I've never run into anything like this before, and am real bothered by it.  I will say that right before I found this forum, I posted a message on "Tom", giving the details of what happened.


I don't blame you for being upset.  I certainly would.  But, I would have told him that if he didn't leave immediately I would be calling the police to have him removed.

 

You might be contacted by Tom's office [or not], so don't worry about having done that.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
ComcastJoeTru
Official Employee

Re: Comcast Technician

Hello Jano2636. Thank you for bringing this behavior to our attention. We never want to make any of our customers feel uncomfortable, and we apologize you felt this way. I would like to gather your information, and the information from this technician visit, so I can report the employee behavior to the appropriate leaders. Please reach out to me via private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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