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Comcast Cable damaged roof and stucco siding on my building

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New Poster

Comcast Cable damaged roof and stucco siding on my building

Hello...In September 2020, a comcast cable wire broke and swung into our building causing significant damages to our roof and siding. I have video and pictures to show proof it was your wire and request your insurance information to file claim to repair the damages.

 

Regards,

Rozalia 

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Expert

Re: Comcast Cable damaged roof and stucco siding on my building

@raravantinos 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Comcast Cable damaged roof and stucco siding on my building

Hello and thank you for reaching out to us here with this concern raravantinos, this is very unfortunate that the cable damaged your home. The good thing is we have an entire insurance team that will take care of this for you. To continue please send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!