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Closing account due to death

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Closing account due to death

My father in law passed away in July 2020. We have returned his equipment and have closed his account and have two reference numbers stating his account is closed with zero due. We keep getting bills for his account with a new balance, please help!

Update:Spoke with Marvin at retention and he assured me that everything is closed and no balance is due. Really hope so.

Official Employee

Re: Closing account due to death

Hi @Dmh6

First, I'd like to send my condolences to you and your family for the passing of your father. I'm so sorry for your loss. On top of everything you're already dealing with, this is the last thing we want you to have to worry about. I can help review his old account to ensure it was closed and investigate why you're still receiving bills for his service. Please send a private message with your full name, your father's full name, and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.

I am an Official Comcast Employee.
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