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Charged twice for my deposit

New Poster

Charged twice for my deposit

Hello, yesterday I started as a new costumer for xfinity, but I was charged twice for my deposit
Official Employee

Re: Charged twice for my deposit

Thank you for reaching out! I am just the person to pull up your account and see what is going on with the deposit charges. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComcastDena", then click "send message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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