Charged for Equipment that I don't have - AGAIN (8 Months now) - Xfinity Help and Support Forums

wmjvarner · ‎09-23-2020

I had a technician come out and upgrade al my equipment back in Feb 2020 it's Sep 2020 now and I'm still being billed for equipment that he removed. I have called, talked emailed and chatted with dozens of Customer Support Reps and even an Executive Account rep, and this equip is STILL on my Oct 2020 bill. I'm absolutely fed up spending 8+ hours on the phone every single month trying to get this equipment removed. Who do I contact to remove this DVR that is no longer in my possession?

ComcastTambrey · ‎10-02-2020

Hello, wmjvarner. Welcome to the Xfinity Forums!

I know all too well how much every penny counts these days and we definitely do not want you paying for something that you don't have. I'd love to work with you to get this equipment charge removed. Please send me a private message with your first and last name, as well as your service address so I can assist.

To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Charged for Equipment that I don't have - AGAIN (8 Months now)

Charged for Equipment that I don't have - AGAIN (8 Months now)

Re: Charged for Equipment that I don't have - AGAIN (8 Months now)