Hi @WaterBeetle! Thank you for sharing your experience here on the Xfinity Forum. I'm happy that you were able to speak with my awesome coworker in Florida, who was able to make this a better experience for you and get this resolved so fast! I would love to reach out to this agent and supervisor to make sure he knows how much you appreciated his help. Can you please send me a private message with your first and last name and service address? I can find his information after reviewing your account.
To send a message, click on my name, "ComcastChe," then click send a message.