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Changing plans & services

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New Poster

Changing plans & services

My 24 month promotion bundle expires on 11/29/20.  There are no service bundles offered. Everything is a la carte. How do I make an appropriate change from my promotion priced services to equivalent a la carte services? Otherwise my current bundle will double in price! 

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Official Employee

Re: Changing plans & services

Hello CLR526AGW. I can assist with reviewing your account and the new available offers. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Changing plans & services

Better plan

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Official Employee

Re: Changing plans & services

Hi @asloan

Welcome to the Xfinity Forum! I wanted to confirm whether or not you are seeking a better plan? If so, I can help you by reviewing your account and providing the details of the plans that are available. Just send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Changing plans & services

Hello my name is ricardo Account Number is 8497950040629825 i posted yesterday a similar problem but i can't find neither my post nor a reply, You said in your reply to this other customer (click on my name "ComcastChe," then click send a message) i can Not find in your profile the button >send a message< the Following is my inconvenient i've been a customer for more than 3 years the problem i have is that my contract ended two months ago & i can't find any plan which has a 1 year agreement Meaning the plan i had -> 75 Mbps for 49.95 at month, in order to have a plan with one year agreement i have to attach a tv plan with it https://bit.ly/3nzKsCs i went from paying $50 a month https://bit.ly/2ILfiZY to $70 https://bit.ly/3lLmymQ this is ridiculous, i am also interested in acquiring an xfinity mobile plan but i can not combine it with any internet service https://bit.ly/35GQIlA https://bit.ly/3fboin6 if you can't offer me a plan with a year contract agreement for a reasonable price i have to cancel, what do i have to do in order to get a new contract with an Xfinity movile plan Before i make my next payment ? How can i make an appointment at my local comcast store ? or it is possible to do it by phone ? if that's the case Can a Spanish speaking representative call me tomorrow