I want to know why if you are changing something in your services plan and the person you are on the phone with changes something YOU DIDN'T want changed a completely different part in fact and you want it put back (example change tv and they also alter internet ) why they think it's ok to charge you more each month for that same service to add it back?????
I hate to hear about the experience you had with making account changes and that things were done as you requested. I really do appreciate you bringing this to our attention, and I'd be happy to review the account and help get anything corrected for you. Can you please send me a private message with the error, your first/last name, name on the account if different, and the full service address? You can send me a Private Message by clicking my name “ComcastLysaP” then select “Send a Message” in the right side. I look forward to working with you.