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Cannot order free Xfi Pods

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Cannot order free Xfi Pods

when I upgrade the plan 2 weeks ago it stated that I was able to get free xfi pods with the upgrade. I have not received any or way to get it.  I had tried to contact Comcast but all I got a machine that took me on the loop for 20 minutes and multiple times someone answer and while explaining what I need they hang up. how I can get those Xfi pods