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Cannot order for Free xFI pods

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Cannot order for Free xFI pods

As part of my XFI complete package I was told after a 14 days assessment of my home network I would receive an email to inform me if I need xFI pods at no extra cost. I got this email. When I click the link to order for the xFI pods at no extra cost I got an error that they are temporarily unavailable, but if I try to purchase the pods and pay $119, they are available.

I have spoken to 6 different customer service reps who have no clue on how to get these pods orderEd. The last one asked me to go to the xfinity store only to get there and be told I have to order online or call customer service. Wasted several hours on this.

How can I get these xFi pods at no cost as promised to improve the WiFi coverage in my home?
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Re: Cannot order for Free xFI pods

I am having the same issue. I have a xFI Complete account and recently got an email from xfinity that  can order 3 free xFI Pods. But I am unable to order through the link which is part of the email, contacted xfinity who asked me to go the nearest store and the nearest store tell me to order online.  I am back to square one. dont' know how to get the free pods. This is frustrating.

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Re: Cannot order for Free xFI pods

same here!!!!!!!!