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Cannot add Unlimited Data to account with own modem, "Temporarily Unavailable"

Dregur
Regular Visitor

Cannot add Unlimited Data to account with own modem, "Temporarily Unavailable"

Tried to go through the chat functionality, and it does not show in the search, only the X-Fi option comes up. Is there anything I can do to get unlimited data on my plan?

Again
Expert

Re: Cannot add Unlimited Data to account with own modem, "Temporarily Unavailable"

@Dregur 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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ComcastMorgan
Official Employee

Re: Cannot add Unlimited Data to account with own modem, "Temporarily Unavailable"

Hi, Dregur. Thank you for posting here in the Community for support. We are happy to have you! We can absolutely help you out with adding unlimited data to your account. If you're ready to add it as soon as possible, please send me a PM with your first and last name and I can help from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks!

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!