Frequent Visitor
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18 Messages
Cannot add More Sports and Entertainment package to get TCM
Recently signed up for a triple play promo package which includes PreferredTV+Blast+Phone. We are using (2) Cisco RNG200N DVR boxes in NON-X1 mode.
As a long time old movie buff (87 yrs old) I always enjoyed TCM and was disappointed to find that TCM was no longer included in any of the TV levels. Seeing that it was available as an addon at $9.95 per month in the “More Sports and Entertainment” package, I clicked on an external Xfinity link, logged into my account on the PC and tried to add it. I received a cryptic error message with error code DFPLN4033. Went on CHAT and tried to get it added by an agent who could not add it.
Anyone have experience with this issue ? Would appreciate any help available from the Comcast folks who follow this forum.
Doc59
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18 Messages
4 years ago
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Again
Expert
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31.9K Messages
4 years ago
The MSE package is not a premium channel. It is an add-on package.
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