videopelli's profile

New Poster

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1 Message

Wednesday, October 28th, 2020 2:00 PM

Closed

Cancelling home security service

I'd like to cancel my home security service.  How do I make that happen?

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Official Employee

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7K Messages

5 years ago

Hello videopelli. Thank you for visiting and posting on our Forum. I can assist with reviewing your account and help you with the downgrade. To get started, please send me a private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.

Official Employee

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2.6K Messages

Hello @MissA2018! This is really disturbing news and I'm relieved to hear you and your son are safe. I understand your anger and frustration after dealing with this life-threatening ordeal. I will diligently investigate this issue for you. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Here are the steps:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support” in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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