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Cancelled account but still being billed.

Onyinyechi
New Poster

Cancelled account but still being billed.

Good afternooon,

On August of last year, I called and canceled my account and also returned my equipment and I got a confirmation email saying that it was received. However, I was billed for the month of August, September, October, November, and December. I have spoken to various agents who apologized for the error and said that they will rectify the issue but they never did. 

I would appreciate it if someone will fix the issue 

Thanks

Again
Expert

Re: Cancelled account but still being billed.

@Onyinyechi 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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ComcastChe
Official Employee

Re: Cancelled account but still being billed.

Hi @Onyinyechi! We appreciate you for using the forums to have your billing concerns addressed. I'm sorry you haven't been able to get this resolved thus far and would be more than happy to investigate and help make this right. Can you send a private message with your first and last name and the numbers associated with your address? To send a message, click on my name, "ComcastChe," then click send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!