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Canceling service

Geniusbutton
Regular Visitor

Canceling service

Hello, I just checked my bill & it went up over 50.00 & I have until February 14th to resolve this issue or im canceling because I cannot afford a higher bill during this pandemic. I am out of work & things are very hard for me. I called Xfinity to cancel & the rep told me to wait until monday but It will be the 15th & I would have to pay a extra months bill. My friend told me to come to this forum & ask for a retention agent so here I am if anyone works for xfinity & get me in touch with a rentention agent. If I can't resolve this issue today I will be canceling tomorrow & taking the equipment back in. I just can't afford a nearly 300.00 bill right now. Sorry Xfinity. I've been a customer since 2012 but it's just extremely hard for me right now. If a rentention agent can help I'll be happy to at least hear any offers. Also I checked for deals in my area & none would should & it told me I had to call customer service. I can't even see any deals & I have always been a good customer.
ComcastJodie
Official Employee

Re: Canceling service

@Geniusbutton Hello, thanks for the post! We would hate to see you leave the Comcast family. I know times are tough and high bills are no good. Keeping in budget is crucial these days. We would be happy to review the account to see how we can get that bill lowered for you. Please select my profile and click on the "Send a Message" button. We'll be here to help. 


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