Community Forum

Canceling a Plan/Order

HarrisonH
New Poster

Canceling a Plan/Order

I ordered a plan online. Decided I didn’t want it. We canceled through chat; got a text about delivery and canceled again over the phone. The package shows up two days later. I call again today and being told it can’t be canceled and I’m going to be charged if not returned within 5 days. When I’ve done nothing but try to cancel. The last agent tells me no one (Supervisor or manager) can even change my plan back and cancel my new plan. When the agreement is 30 days.

You guys are awful customer service. How can no one cancel or revert a plan over the phone or online?!
mjhaar57
New Poster

Re: Canceling a Plan/Order

I am having the same problem, Trying to cancel home security, but cant get anyone at all