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Cancel service from another country

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New Poster

Cancel service from another country

I am trying to cancel my service from Russia and when I try to char with an agent to do so, it says all the agents are busy, I tried doing so in the morning, noon, and evening to make sure it doesn't depend on the timezone. I really need to cancel it before the next billing cycle. What can I do? I cannot mail the cancellation request and I cannot call since I have a Russian number. Please advise.

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Expert

Re: Cancel service from another country

@max25kim 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Cancel service from another country

Hi @max25kim

 

I hope you and your family are well and comfortable in your new home! Although we're sad you're no longer a beloved member of the Comcast family, we do appreciate you for using the Xfinity Forum to get help with completing your cancellation request. To get his taken care of, can you please send me a private message with your first and last name and account number? 

Just click on my name, "ComcastChe," and then click send a message. I look forward to chatting with you soon. 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Cancel service from another country

Hello,

I'm experiencing the same problem from Norway.  

Did you get any advise that you can share with me?