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Cancel Xfinity emails

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New Poster

Cancel Xfinity emails

Ever since I moved to a new location and transferred my internet, I'm continuously receiving emails from Xfinity - 9 in the past 14 days. I don't want to receive any of these, and consider them spam (e.g., information about Voice Remote, TV apps, Call of Duty... all of which I'm very uninterested in). 

 

I have tried to update my privacy/communication preferences multiple times, but each time I do the website crashes. I need these emails to stop, and I need to be able to unsubscribe from unwanted advertisements, as I'm entitled to do under U.S. law.

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Official Employee

Re: Cancel Xfinity emails

Hi there, @Carolyn20

 

I can help look into preferences on your account. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
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