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Can’t transfer service!

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Can’t transfer service!

I am moving in 6 days and I have been trying for a month to transfer service to another address.  I keep getting a message that my service cannot be moved online while on a installment plan to call 1 800 9346489.  Here is the the problem:  There are no agents!  I work from home and would hate to go to another ISP! Please someone help!