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Can't sign up for unlimited data for internet

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New Poster

Can't sign up for unlimited data for internet

The link provided in the support article, https://www.xfinity.com/support/articles/exp-unlimited-enroll,  goes to a dead end and no way to add the service in the chat assistant or account management. Very frustrating since there is no other way to get this resolved unless I post on this forum to get CS help.

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Expert

Re: Can't sign up for unlimited data for internet

@dcalma 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Can't sign up for unlimited data for internet

Hello @dcalma, thanks for reaching out to us on our Forums page. We appreciate your interest in adding Unlimited Data and I apologize for the issues you're running into when trying to add it on your end. We are aware and working on this, and we do apologize for any frustration caused by this. We would love to assist you with getting it added to your account. 

 

Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!