Community Forum

Can't redeem free xFi Pods

smpldsgntx
Regular Visitor

Can't redeem free xFi Pods

I upgraded to xFi Complete on August 3rd and was told my WiFi was being evaluated, and that if it determined I needed xFi Pods I'd receive them for free.

I got the email on August 19th confirming my assessment was complete and that I'd been approved for complimentary xFi Pods. The email includes a link to them, and it takes me to a page where I can add them to my plan.

Unfortunately after clicking it, after a few moments it just tells me it's "temporarily unavailable". I've seen I'm not the only user with this problem, and I find that pretty unacceptable. I was really looking forward to this as my downstairs WiFi connection is abysmal, so these would've been a blessing.

Can anyone help me out with this?
vanessw
New Poster

Re: Can't redeem free xFi Pods

I am also having this issue and xfinity chat has not been helpful thus far. seems to be a site wide issue. 

chris0684
New Poster

Re: Can't redeem free xFi Pods

Its a hussle... "free with your subscription" pods are constantly unavailable, but if you add it to your account manually, and pay the 150 bucks for em, they have plenty...they wont answer anything about it. Ive had a post for over a week with 0 reply from CS...good luck.