Can't pay bill due to Covid

[IzizCerna]

Just over a week ago my service was suspended. I edited the date so it could get pushed back until I had enough money to pay the $368 dollar bill and that helped out a bunch cause I was able to look for jobs and my kids were still able to do their online school but I am a single mother of 3 and it is just very difficult having no job in these hard times having to pay bill after bill myself, insurance the house power water trash electricity car insurance and that's not even covering gas and food costs.. I have no one but myself keeping our heads over water.. Unfortunately these past couple of weeks, I’ve been having to rely on a very small unemployment check each week, and this past week I was only paid a couple hundred dollars... so I called to see if I could change the next payment due date and get my services reactivated and I couldn't. I was disconnected multiple times and then told I couldn’t speak with a customer service agent directly until I paid the amount owed. it was very frustrating and embarrassing. so I tried again the next day, and got the same treatment. I spent 45 minutes trying to get connected with someone. so, frustrated and embarrassed yet again, I hung up. I was gonna try again today, but it’s just too stressful. stressful to the point that I just stopped and started crying. It’s not enough that this pandemic has taken lives. But its slowly messing up people everyday.. the constant struggle and have nothing or nobody is slowly getting to me. Everyday is torture and a struggle for me to just keep us going. it’s slowly taking away every single thing I’ve worked so hard to achieve in my life....<br>My daughters and my son needs internet for school, and I need it so I can look for job opportunities on my computer. One of my daughters has a disorder to her immune system and it's just to risky to take her outside to get a hotspot anywhere..... so now, honestly, I’m at my wits end..... Financial issues are always tough, but this is way worse then I have ever had to deal with and I’m scared... I don’t know what else to do.... so I’m reaching out to you with the hope that something can be done so i can find another job quickly and so my kids can go back to online school.... please... If anything can please done I would love the help.

[angelamoon2]

I'm not working for Xfinity or anything. But I just want to say I am so sorry for what you're going through. It really shouldn't have to be this hard to talk to someone to figure things out. And not to mention, these are really hard times to be going through.

Xfinity/Comcast, if you're there, please actually give people a chance to talk to your agents, instead of making people struggle to get through an automated maze that costs time and energy. And also if you give information or offers, it'd sure be great if you follow through with it (instead of reneging on them/contradicting your earlier statements).

I hope an agent gets to you very soon.

[ComcastEmilyS]

Welcome to the Xfinity forums, @IzizCerna! Many of my friends have lost their jobs due to COVID so I know it's been a difficult time to navigate through. Please send me a Private Message with your name and address so I can review your account and discuss options. To send a private message, click my name " ComcastEmilyS", then click "send a message".