I'm not working for Xfinity or anything. But I just want to say I am so sorry for what you're going through. It really shouldn't have to be this hard to talk to someone to figure things out. And not to mention, these are really hard times to be going through.
Xfinity/Comcast, if you're there, please actually give people a chance to talk to your agents, instead of making people struggle to get through an automated maze that costs time and energy. And also if you give information or offers, it'd sure be great if you follow through with it (instead of reneging on them/contradicting your earlier statements).
I hope an agent gets to you very soon.
Welcome to the Xfinity forums, @IzizCerna! Many of my friends have lost their jobs due to COVID so I know it's been a difficult time to navigate through. Please send me a Private Message with your name and address so I can review your account and discuss options. To send a private message, click my name " ComcastEmilyS", then click "send a message".