I used the virtual assistant to try and fix the internet connection- no luck. So I responded that I needed to be connected with an agent, and it won't even put me in the queue. HELP
Hi maple1. Thank you for visiting and posting on our Forum. Apologies you were experiencing troubles getting through to us. I can assist with repairing your internet connection. Please reach out to me via private message and include your full name and service address so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me.