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Can't add my cell phone number to my account. I get a notice saying it is already being used. Help!

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Can't add my cell phone number to my account. I get a notice saying it is already being used. Help!

Can't add my cell phone number to my account. I get a notice saying it is already being used. Help!

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Official Employee

Re: Can't add my cell phone number to my account.

Hi @nancieguarrera

Thank you for posting your question, and welcome to the Xfinity Forum. I've seen this situation before, where a former customer may have once used a number for an account before. I can help determine if this is the reason you get that error. 

Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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