KatZ11's profile

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Monday, February 1st, 2021 7:00 PM

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Can’t access Xfinity on Demand

Haven’t been able to access Xfinity on Demand to see movies on HBO. Getting VM-16 error message. Already did trouble shooting

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2 Messages

4 years ago

I am having the same problem. 

Problem Solver

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1.1K Messages

@user_f30b74Thank you so much for reaching out to us through our awesome peer to peer chat. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I no longer work for Comcast.

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