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Can i get credit for outage on 10/31/2020?

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New Poster

Can i get credit for outage on 10/31/2020?

Internet and xfinity services have been down all day with no explanation and no estimated time. Can i recieve credit for this outage in denver on 10/31
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Official Employee

Re: Can i get credit for outage on 10/31/2020?

Hello MHullinger. Thank you for venturing to our Forums and for creating a post. I can assist with reviewing your account and the request for credit for the service interruption you experienced. Please send me a private message and include your full name and service address so I can access your https://comca.st/32aYHFe can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Can i get credit for outage on 10/31/2020?



can i also get help with that 10/31 outages in san jose california