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Cable line not buried, but status shows job is complete

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New Poster

Cable line not buried, but status shows job is complete

New service, and my cable line is coiled up around the yard, but I got a text message saying the bury was complete.

Does anyone know how to actually contact a customer service rep or report an issue to try to get this resolved?

The website is obviously designed to deter customer interaction, and their text bot is no help at all.

 

Thanks!

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Official Employee

Re: Cable line not buried, but status shows job is complete

Hello @dpmerrill, thanks for reaching out to us on our Forums page. We are delighted to have you as a new customer and I am sorry to hear that the line has not been successfully buried on your end. I would love to assist you with getting someone out to complete this line bury. Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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