The xfinity chat was infuriating. My cable box won't turn on. I tried troubleshooting but it says a signal can not be reached. I unplugged and plugged the cable box and tv and still the troubleshooting says a signal can not be reached.
There are no lights on the cable box.
I unplugged and re-plugged the cable box back in.
The cable box is connected to the television. The television works with netflix and amazon, but the cable is not working.
I had the same problem this morning. I used the Xfinity app to send a refresh signal to the box. It took about 15 minutes to refresh, but it's working now. The light on the box was off, but I could hear that it was on. Fingers crossed it stays ok.
it does seem like the entire system is having issues with lots of folks reporting issues with various parts of the services.
@pillsahatjian wrote: ... My cable box won't turn on. ...
What is the box model number? Do you know if it is an X1 box or a legacy box? Some legacy boxes "play dead" if they are not receiving a signal from Comcast.
Hello pillsahatjian! Welcome to the Xfinity Forums.
I'm glad to see you reached out to us here for help with your cable box. I can absolutely understand how you would be frustrated at this point when you just want a working box to enjoy your cable services.
The forums here are primarily meant to be a peer-to-peer support space which means it can take a bit longer here to receive support from an official employee. If you are looking for more immediate support, our number is 1-800-XFINITY. You can also reach our team via Twitter and Facebook Messenger. Regardless, I would be more than happy to help you with this here! Please send me a private message with your first and last name, as well as your service address so we can take a look and see if we can get the box fixed quickly or if we need to send you out a new one. 🙂
To send a private message, click my name "ComcastTambrey", then click "send a message".
Great! I got your PM and look forward to your next reply so we can get to the bottom of this!