Reported this on Friday and ZERO response from Xfinity. The line will either be ripped from house or pole. I would prefer Xfinity correct the safety issue so neither occurs.
Hey please respond,
Hi, spyost! Thanks for posting and making us aware of the line concern. So sorry you've had trouble getting assistance with this. We definitely want to get this taken care of, especially since it's a safety concern. You came to the right place for help! Please send me a PM with your first and last name. I would be glad to help out from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Talk to you soon.