Community Forum

CREDIT FOR OUTAGE

natpsu22
New Poster

CREDIT FOR OUTAGE

I had a loss of cable, internet, and phone for a period of 5 days (12/24 at 11pm until 12/29 around 11ma) and would like to request a credit since we had no service during that time. Please advise how i would go about getting a credit.

ComcastChe
Official Employee

Re: CREDIT FOR OUTAGE

Hi @natpsu22! We appreciate you for posting to the Xfinity Forum. Sorry for the service interruption that you experienced during this time. I'd be happy to investigate and see how we can help. Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.


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