Burying Cable Line

We had internet cable installed mid march, laid out on the side of the house. I understand with everything going on right now that it may be put off, but haven't recieved any word about when they can come out and bury it.

Neighbors kids have been tripping over it, our local Xfinity store is temoraily closed so I can't contact them about it. When would I expect someone to come out and have it ttaken care of?