@Badwoogie, thanks for taking the time to reach out to us regarding your drop line. I am very sorry for the delay in our response and truly appreciate your time and patience. I know how frustrating it can be to have a line running through your property. I would like to look further into the delay with you. Can you please reach out through private message(find out how to do so with this link https://comca.st/3jk3NGE) with your first and last name, name on the account if different and service address?