Community Forum

Bury request

Highlighted
New Poster

Bury request

I've had a bury request submitted for two weeks and have had no updates as to when it will occur.

Multiple techs have been to the house for installation, but first there was a problem at the box. Got that fixed. New tech comes out to run temp line and says it's too far for temporary line (none of the other techs brought up this issue?).  I would like to get an idea of where we are in the bury process or if we can get temporary line run.

 

Thanks,

Highlighted
Official Employee

Re: Bury request

Hi, @Brian0310

Thank you for posting your question, and welcome to the  Xfinity Forum. We appreciate our patience while trying to have a temporary line run. I'm sorry for the amount of time it's taking to get this completed. I know it can be frustrating. In case no one has informed you about the delays, I wanted to clarify and set the correct expectations for you moving forward. Due to the current Coronavirus (COVID-19) situation, we are experiencing delays in fulfilling drop bury requests. We currently have limited technician availability, and our first priority is E911 issues and customers with services that are all out. We will respond to all drop bury requests as soon as possible. At this time, we don’t have a specific timeframe for when the orders will be completed. 

I'd be happy to reach out to your local line techs and request a status update. Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Bury request

Don't expect them to notify you of anything. They contract the work out, and take no responsibility from there. My experience has been they will show up when they are in the area, and if they knock on your door then they are there. Sorry. You may read my post on the subject for further details on what to expect.

Highlighted
Official Employee

Re: Bury request

I did go ahead and respond to your post, wheedl. I appreciate your feedback and have passed it along. Thank you again.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!