Bury line

I moved my Comcast service from the city out to the suburbs on September 10. It is now October 1. Didn’t know that there was no cable in this area. You would think Comcast would have let me know about this before moving but of course they want our money and to stay with them, even with this huge inconvenience.
It’s been almost a month without internet or tv and I have yet to see an update to the line bury status. It has been stuck at “submitted“.
I have talked to many agents on the phone and they have no idea what is going on.
This is getting ridiculous and I am seriously contemplating switching to satellite and I hate satellite.
Someone from Comcast better do something or else they will lose a 7 year customer.