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Broken Open Cable Box, Exposed Cable

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Broken Open Cable Box, Exposed Cable

There is a broken cable box with wires strewn behind my house in a condominium community.  It is a safety hazard and poses a risk for injury.  A phone call to Comcast did not result in any fix, and the condominium association has said that Comcast will not respond to them.


How can this be removed/fixed?


Thank you.

Official Employee

Re: Broken Open Cable Box, Exposed Cable

Hi SarahMW. Thank you for visiting and posting on our Forum. I can assist with submitting a ticket to our local maintenance office so we can get someone out to take care that damaged utility box. Please send me a private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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