Thank you for taking the time to post, @Saisstacy. I want to start by complimenting you on your strength during these times. I know the virus has brought a lot of changes for most, and we are all doing the best we can. I’m very happy to hear you are all in good health. With that said, I understand there are some questions about the recent promise to pay. I’ll gladly dive into the account and investigate further. Please send me a private message including your name, the name of the account holder (if different,) and Xfinity service address. To send me a Private Message, please click my name “ComcastVianney” and click “Send a message.” I will await your reply.
@Saisstacy, I've followed up with some options on how you can reach out to us in the future should you need any further help with your Xfinity services or account. Thank you so much for your time and patience with us! If there's anything else we can do to help, I hope we'll hear from you again. Thank you for being a valued and loyal part of the Comcast family, and have a great day!