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My bill is do on the 9th of this month but I will not be able to pay it until the 11th will my service get turned off I don’t want that to happen what do I need to do?
Official Employee

Re: Billing

Hello, Slong130. Welcome to the Xfinity Forums!

We understand that sometimes customers may be a little late paying their bills. You have until your next bill print date before your account is considered to be overdue. You can find the print date at the top of your bill and its usually about a week after your bill is typically due. 


You will be fine if you pay the bill on the 11th but if you need more than a week, let me know here and we can set up a promise-to-pay. We know times have been rough for everyone lately so we want to make sure we do everything we can to help our customers out too! 🙂

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