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Billing,Plans, Bundle, etc

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New Poster

Billing,Plans, Bundle, etc

CHAT/Customer service online. You make it difficult for the customer, I will make it simple for you.

I am disconnecting everything!!!! Your customer service and $ amounts stink.Is that sweeter? 

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Official Employee

Re: Billing,Plans, Bundle, etc

I'm sorry you had a hard time trying to chat with an agent online, @canesfan1060. We appreciate you for using the Xfinity Forum to share our feedback. We'd hate to lose you as a customer! If you haven't already disconnected your services, my team and I would like to chat with you in a private message to see if there are any promotions available that fit your needs. 

If you're open to it, can you send a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Billing,Plans, Bundle, etc

How do i drop tv