Thanks for using the Xfinity Forums to share your concerns. I'm sorry you haven't been able to speak with anyone regarding lowering your monthly rate. As an essential employee, we appreciate you for all you do, and we want to make sure your services work as needed.
No need to call in again. If you still need help, please send me a private message with your full name, as it's listed on the billing statement. Click on my name ComcastChe, then click Send a message.