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Been without TV and internet for 4 days now

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Been without TV and internet for 4 days now

I noticed you all took down the way you can automatically apply for credit.  I should have 4 $15 credits, not 2.  As my service has been out for 4 full days

Official Employee

Re: Been without TV and internet for 4 days now

Hey there! We are trialing a simplified service interruption credit experience for customers in certain divisions. Qualified customers will receive a one-time $15 credit when reporting their service interruption through the Xfinity Status Center on the My Account. Customers do not receive $15.00 per report.

Any additional credit requests for service interruptions are processed per our normal crediting policy which is the; number of days without service divided by the monthly billing charges in the 30-day cycle. Agents can process these credit requests here, over the phone, and through our chat support team at

To have a credit applied to the account, could you send me a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastBrie" and then click send a message.



I am an Official Comcast Employee.
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