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Did you look at your bills ever to see your amount change

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@mzmbabies wrote:

How can Comcast go from charging me for just the basic channels, (no pay options were ever used or selected at any time), and I just happened to decide to look at statements from my bank.  See they began stealing from me about a year and a half ago, topk money from my account -  $167+ change. I never altered my original selection of basic family. And agan I  see they  araised it without my knowdge to an  outrageous amount $201.14.

 

This company has no morals,  How can they charge me $201 for what???  And I never authorized the changes.  Don;t even try to call cusomer service. Nasty People that are hard to understand,

 

I will be looking into my rights and find out how to recoup the money they stole from me.

 

 

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The onus is on you to check your billing statement every month, especially when you have autopay/bank pay.  Unfortunately, because you neglected to do that, the most you can recoup is about 4 months' worth  of over payment.

 

i. Your Responsibilities Concerning Billing Questions. Subject to applicable law, if you intend to dispute a charge or request a billing credit, you must contact us within 120 days of the date on the bill or you waive any such disputes or credits.
https://www.xfinity.com/Corporate/Customers/Policies/SubscriberAgreement