joshuamtrammell's profile

New Poster

 • 

1 Message

Friday, September 4th, 2020 3:00 PM

Closed

Attempt to change plan didn't seem to work

Hello, 

 

I recently tried to change my plan from a basic internet and tv setup (25mbps) to an internet only (600mbps) plan currently offered for $60 per month. I was able to navigate all the way through the change, but my account still shows that I am on the internet and tv plan, with my old billing still scheduled. It says a confirmation receipt of the plan change was sent, but I haven't seen it in my inbox. 

 

Additionally, I performed and internet speed test and it looks like I'm still at around 25 mbps.

 

Do I need to allow more time for this change to take effect? If not, why am I not seeing this change being made and how do I get it officially changed? 

This conversation is no longer open for comments or replies and is no longer visible to community members.

No Responses!
forum icon

New to the Community?

Start Here