Are there any real live agents out there

Worst customer service ever because you can not get in touch with a live person on the phone nit chat. Not all situations are managed in a script based forum and sometimes can only be handled when you actually talk to someone over the phone. I work from home and I have been off line for almost 2 weeks now Yet you had/will have no problem charging for a full month of service. I can't get this resolved because you do not have an option for "my cable was ripped off of my house in a windstorm therefore I have no Internet or cable". I continuously report the issue through your automated system and continuously are being told that it's being worked on and then in a 1/2 an hour get a text saying that it's been fixed. I'm so disappointed that we changed over to your service. We should a stayed with our previous carrier because at least I were able to talk to a live person regarding our internet service/ issues. Yesterday wmy husband was told that we were going have someone from Xfinity call us because "our at home workers are consider priority" well you just show me how much priority meant to you because there was no phone call.