Below is a conversation with Customer Support Via Online Chat. I covered their user name just incase it violates some company policy, etc. I finally got it esclated but their response was not something I was expecting...enjoy..
Connected with bp-ssXXXXX
Current place in line: 0
You are now chatting with bp-ssXXXXX, a Xfinity Live Agent
Hello, thank you for contacting Xfinity Support. My name is SaXXXXX.
Good. I am having issues with my TV. I have HBO and can view it live, but when I try to restart a program, it states This requires a subscription. Is that normal?
Yes, it takes certain time to broadcast the channel so you are getting this message after restart
I am viewing the movie live and when I try to restart the movie on HBO, it states that I need a subscription. I have a subscription to HBO. Why will it not restart the movie?
Don't restart, view the movie as it ,
Was that a joke?....that is not a resolution to the issue. I pay to have a subscription to HBO which includes HBO On Demand correct?
After my last response, it got it esclated.....but really...don't restart, view the movie as it! Humm.....
