I paid a past due payment in late December. Paid another Jan 16. Another $227.76 is owed now, with another payment due by Feb 15. That is a full payment every two weeks! I have been bombarded with "reactivation fees" of $18 per month alone, as well as late fees which I was to understand they weren't charging due to covid. I tried to call customer service for help, but the automated system will not connect me to a customer service rep.