I need to hace the password to my admin tool reset. That used to be handled be the 1st tier suoport folks, can yhis be done today? I need to manage my router and cant do so through the app...when I worked there we were able to reset the password via einstein. I keep reading that we have to factory reset the modem bt that does not work
Hello, sesmth! Welcome to the Xfinity Forums.
I'm glad you reached out to us here and we can totally help you get your gateway reset. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".