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Admin tool

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New Poster

Admin tool

I need to hace the password to my admin tool reset. That used to be handled be the 1st tier suoport folks, can yhis be done today? I need to manage my router and cant do so through the app...when I worked there we were able to reset the password via einstein. I keep reading that we have to factory reset the modem bt that does not work

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Official Employee

Re: Admin tool

Hello, sesmth! Welcome to the Xfinity Forums.

I'm glad you reached out to us here and we can totally help you get your gateway reset. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
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