Hi @jessjosh23 ,
Can you private message me your address, and we'll take a look?
Internet infrastructure is not guaranteed in more rural locations, especially as you mentioned if there has never been Comcast services at the address. Despite neighbors having Comcast services, if you're too far from "plant" (our physical network) there's a costing and construction element associated with extending the physical network to support your property. We can do research and put a ticket in about it for you.