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Additional external IP address

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Regular Visitor

Additional external IP address

Hello,

I would like to add an additional external IP address to my CM1000 modem, but appears this feature was eliminated for resedential service.  I see that some exceptions can be made so I am hoping you can assist in allowing me to add this additional address.  Any assistance would be appreciated.  Thanks in advance.

 

 

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Expert

Re: Additional external IP address

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !



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Regular Visitor

Re: Additional external IP address

Thanks so much.  I appreciate the quick response and the assistance.

 

 

Highlighted
Expert

Re: Additional external IP address

Quite welcome !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Additional external IP address

Hello terminalv. Thank you for visiting and posting on our Forum. I can assist with reviewing your account to see if you are in an area where we have a 2nd additional IP address available for lease. If you would like assistance, please send me a private message and include your full name and service address so I can access your account. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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