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They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Good afternoon, kevtran1. Thanks for posting! You're right that adding this service isn't the easiest thing to do anymore, especially because it's in the process of being phased out. It's pretty rare that we see it as an option on accounts these days. However, I will be happy to check and see if it might still be an option for you. If so, the cost is usually $4.95 per month. To get started, please send me a PM with your first and last name and we can go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thank you!
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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